Our privacy policy

1. Who we are

Menovia is a digital clinic that supports (peri) menopausal women with expert medical guidance, personalized treatment plans and online consultations.

For questions about this privacy statement, you can reach us via the contact button above.

2. What personal data do we process?

In order to provide our services, we process the following categories of personal data:

• Identification information: Name, date of birth, gender, contact details (phone number, email address).

• Health data: Medical history, symptoms, results of examinations (such as blood values), treatment plans, and progress reports.

• Payment information: Billing information, such as bank or credit card information.

• Website data: Technical data such as IP address, browser information and cookies (see our cookie policy).

3. Purposes of data processing

We only use your personal data for the following purposes:

• Care: Setting up personal treatment plans, conducting consultations and monitoring your progress.

• Medical guidance: Communicating with our BIG-registered doctor and any other healthcare providers involved.

• Financial administration: Processing payments and invoicing.

• Communication: Sending appointments, reminders, and important information about your treatment.

• Legal obligations: Compliance with administrative and medical storage obligations.

4. Legal basis for processing

We process personal data based on:

• Consent: We always explicitly ask for your consent to process your health data. You can revoke this at any time.

• Agreement: To provide our services based on the treatment contract that we enter into with you.

• Legal obligation: To keep medical records and tax records.

5. Data sharing

We only share your personal data with third parties if this is strictly necessary:

• Healthcare providers: BIG-registered doctors and pharmacies involved in your treatment.

• Financial service providers: For secure payment processing.

• External service providers: IT suppliers, communication and hosting partners who support us, always under strict conditions and processing agreements.

• Government agencies: Only if we are legally obliged to do so.

6. International transfer

If personal data is processed outside the European Economic Area (EEA), we provide appropriate safeguards, such as standard contractual clauses approved by the European Commission.

7. Retention periods

We do not keep personal data longer than necessary. In accordance with Dutch law, medical data is subject to a retention period of at least 15 years. Other data will be deleted as soon as it is no longer necessary for the purposes for which it was collected.

8. Your rights

Under the GDPR, you have the following rights:

• Right to view your data

• Right to correct or supplement incorrect data.

• Right to delete data (“right to be forgotten”), to the extent permitted by law.

• Right to restrict processing.

• Right to data portability (data portability).

• Right to object to processing.

• Right to withdraw your consent

You can exercise these rights by contacting us at contact@menovia.nl.

9. Security

We take technical and organizational measures to protect your personal data against loss, misuse or unauthorized access. This includes: encrypted storage, secure connections (SSL), and restricted access to medical records.

10. Cookies

Our website uses cookies to improve the user experience and collect statistics. For more information, please refer to our separate Cookie Policy.

11. Changes to this Statement

Menovia may amend this privacy statement from time to time, for example in the event of new legislation or changes to our services. The latest version is always available on our website.

12. Contact

Do you have questions or complaints about our use of your data? Please contact us at contact@menovia.nl.

If you cannot work it out with us, you always have the right to file a complaint with the Data Protection Authority.