General Terms and Conditions

Last updated: 11 August 2026

‍

1. Definitions

In these General Terms & Conditions:

• Menovia: Menovia BV (CoC 98160834), established at Regentesselaan 2C, 3762DS Soest, including its staff, doctors and partners.
• Client: the person using Menovia's services.
• Services: all care, treatments, consultations, tests (including blood and DNA testing), hormone therapy (including bio-identical hormone therapy), supplement advice and aftercare offered by Menovia.
• Agreement: the agreement between Menovia and the client under which Services are provided subject to these Terms.
• Intake: the first consultation / initial assessment of the medical questionnaire, symptoms and any testing to determine whether and how Menovia can provide the Services.
• Programme (trajectory): the full guidance programme of usually six months, as described in the Menovia Basis or Menovia Compleet programme, including monitoring, adjustment and evaluation.

2. Applicability

These General Terms & Conditions apply to all offers and agreements between Menovia and clients, unless expressly agreed otherwise in writing. By registering with Menovia, the client agrees to these terms.

3. Registration, intake and agreement

1. The client registers via the website, completes a medical questionnaire and attends an intake consultation.
2. Menovia assesses whether the client qualifies for the programme (Basis or Compleet) based on medical information and blood and DNA testing.
3. After approval, a treatment plan is drawn up. The client confirms agreement by signing or digitally accepting the agreement.
4. If the client decides not to participate after intake / testing, the costs of any parts already carried out (such as blood or DNA testing) are non-refundable.

4. Price, payment and costs

1. The agreed prices are as stated on the website at the time of registration, including intake costs, monthly programme costs, and total costs over the term (usually six months).
2. Supplements, hormone preparations, medication or treatment types outside the standard setup are not included unless expressly stated. These are invoiced separately.
3. Payment must be made using the payment methods accepted by Menovia, within the term stated on the invoice.
4. In case of late payment, Menovia is entitled to charge interest and administrative costs.
5. Any reimbursement of consultations depends on your own (supplementary) insurance and the terms of your policy; Menovia does not guarantee reimbursement.

5. Treatment programme & medical execution

1. Menovia works with qualified BIG-registered doctors and/or medical specialists for assessment, treatment plans, monitoring and adjustment.
2. Hormone therapy is only started after relevant blood and/or DNA testing has been carried out and assessed.
3. The client undertakes to follow Menovia's recommendations, including laboratory appointments, medication instructions, check-up moments and lifestyle advice.
4. Menovia draws up its treatment plans with care, but cannot guarantee individual response, duration of effect or outcomes, given individual differences.

6. Term, termination and continuation

1. The programme starts on the agreed date (after intake and initial payments). The term is usually six months, with fixed evaluation moments.
2. After the programme ends, Menovia and the client discuss together whether continuation is desired or whether the client continues with the aftercare option or guidance via the GP.
3. If the client terminates early, obligations for services and tests already provided remain, and refunds may be limited or not possible.

7. Liability

1. Menovia carries out all medical actions and advice with the greatest possible care. Nonetheless, side effects or an unexpected course may occur.
2. Menovia's liability is limited to the amount the client paid for the relevant service, up to a maximum no higher than customary for that service. External costs such as medication, pharmacy costs or additional specialist tests are excluded.
3. Menovia is not liable for damage due to the client's negligence in following instructions, or due to improperly stored or incorrectly used prescribed products.

8. Privacy & medical data

1. All health data, DNA testing, blood testing, etc. are handled by Menovia in accordance with Menovia's privacy statement and the GDPR.
2. Medical data is only shared with third parties if the client consents, or where legally required.
3. The client has all rights such as access to their own record, rectification, erasure and objection, as described in the privacy policy.
4. Our BIG-registered doctors and clinicians are bound by medical confidentiality.
5. We retain your medical record for at least 20 years after the last change, in accordance with the WGBO (Dutch Medical Treatment Contracts Act).

9. Intellectual property

1. All content on Menovia's website, including texts, images, logos and treatment plans (unless otherwise agreed), is owned by Menovia and protected by copyright.
2. The client receives a licence to use the treatment plan for personal use, but may not publish or share it commercially without permission.

10. Force majeure

Menovia is not liable for failures to perform its obligations if these are due to causes beyond its control, such as natural disasters, pandemics, outages, supply problems of pharmaceutical products, etc.

11. Applicable law and disputes

These terms are governed by Dutch law. Disputes arising from or connected to the agreement will preferably be resolved by mutual consultation.

For care-related complaints, Menovia's complaints procedure applies (see our Complaints Committee), in accordance with the Dutch Care Quality, Complaints and Disputes Act (Wkkgz). If you and Menovia cannot resolve the matter, you may turn to a recognised, independent disputes body (the Healthcare Disputes Committee, De Geschillencommissie Zorg). For a privacy complaint you may also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

For other disputes, the competent court in Menovia's place of establishment has jurisdiction.

12. Changes to the terms

Menovia reserves the right to amend these General Terms & Conditions. The effective date of changes will be clearly communicated on the website. Clients already participating in a programme will be informed of material changes.

‍